Privacy Policy | EzLicence

EzLicence Privacy Policy


  1. Our Privacy Policy explains our practices relating to the collection, use and disclosure of information, including personal information which we may collect from time to time:

    1. We are committed to ensuring that your information is stored safely and responsibly. We are committed to complying with privacy laws which apply to us;
    2. The Privacy Act protects personal information and requires that we comply with the Australian Privacy Principles (APPs);

  2. By visiting this website and purchasing products of the Company, you acknowledge and agree to our:

    1. Privacy Policy; and
      https://support.ezlicence.com.au/hc/en-au/articles/23384666056729-EzLicence-Privacy-Policy
    2. Terms and Conditions.
      https://www.ezlicence.com.au/terms-and-conditions-instructors
      https://support.ezlicence.com.au/hc/en-au/articles/23208891968153-Learner-Terms-and-Conditions

    3. Contacting us

  3. You may contact us at any time for details regarding this policy; and
  4. For any questions concerning your account or your personal information or cookies please contact admin@ezlicence.com.au

    5. Collection of Information

  5. We collect the personal information of Learner Drivers which are provided to us including your:

    1. Name;
    2. Date of Birth;
    3. Pickup address;
    4. Billing address (which is stored through Stripe and not through the EzLicence server);
    5. Email address;
    6. Details of the products you have purchased;
    7. Any additional information you provide to use through use of our website;
    8. Customer number; and
    9. Telephone number;

    EzLicence may pass these details on to Driving Instructors for the purpose of delivering driving lessons.

  6. We collect the personal information of Driving Instructors, including your:

    1. Name;
    2. Date of Birth;
    3. Gender;
    4. Billing address (which is stored through Stripe and not through the EzLicence server);
    5. Email address;
    6. Telephone number;
    7. Driver's Licence details;
    8. Driver Instructor’s Licence details;
    9. WWCC numbers; and
    10. Vehicle Registration Number;

    EzLicence may pass on details to Learner Drivers for the purpose of undertaking driving lessons for information including but not limited to a Driving Instructor's name, email address and telephone number.

  7. This information is collected in a number of ways including through:

    1. The account creation process;
    2. Online forms;
    3. Order Placement;
    4. Through your interactions with our customer service team;
    5. Comments;
    6. Account settings;
    7. Preferences;
    8. Ratings; and
    9. all similar types of data as determined from time to time by EzLicence;
  8. We may also collect data from other sources which may not always be obvious such as through the use of “cookies”;
  9. We may also gather information from both online and offline data providers which could include internet browsing behaviour, demographic data or interest based data;
  10. Where you provide us information about a third party, you warrant that you have the consent of that third party before providing us with that information;
  11. We do not collect and we are not responsible for the collection or security of payment details;

  12. Payment information is processed and stored using a third party company:

    1. This company can be contacted at info@stripe.com; and
    2. Before entering your personal details we suggest that you read an become familiar with the privacy policy for any third party company.

    13. Why we collect this information

  13. The personal information you provide will be used to ensure Products are delivered to you and to provide offers, information and our Products to you. We also use this information to improve and enhance our services and marketing efforts;

  14. You have the right to inspect your personal information:

    1. You always have the right to request that we delete or correct the information held about you; and
    2. If you wish to alter, access or remove or complain about breaches of the APP please contact us on admin@ezlicence.com.au;

  15. When you browse our website we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We may also collect data regarding:

    1. Device IDs or identifiers;
    2. Connection information;
    3. Device software;
    4. Statistics of page views;
    5. Advertisement data;
    6. Referral URLs; and
    7. IP data;
  16. We use this data to determine your general geographic location so that we may provide location specific content to you;
  17. We may use your information to assist in responding to complaints and enquiries;
  18. We may also investigate any possible breach of our Conditions including fraud or illegal activities, with the use of your personal information;

  19. Email marketing (if applicable):

    1. With your permission, we may send you emails about:

      1. our website;
      2. new products; and
      3. other updates;
    2. If we ask for your personal information for a secondary purpose such as marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no; and
    3. If after you opt-in you change your mind you may withdraw your consent for us to contact you for the continued collection, use or disclosure of your information, at anytime by contacting us at admin@ezlicence.com.au
  20. Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

    21. Disclosure

  21. We may collect, hold, use and disclose your information for purposes which are within reasonable expectations or where permitted by law, enforce applicable terms of use or protect against infringements to the rights, property of EzLicence, our other Customers and the public;

  22. We may share your information with other companies, employees or independent contractors of EzLicence including for:

    1. Customer support;
    2. Service improvement;
    3. Development;
    4. Processing;
    5. Storage; or

    6. Providing access to our Products, including by providing this information to Driving Instructors for the purpose of providing driving lessons to Learner Drivers (or visa versa) in particular providing information regarding:

      1. Names;
      2. Phone numbers;
      3. Email addresses;
      4. Learner Driver pick up addresses; and
      5. all other similar information required in the provision of driving lessons.
  23. We may disclose feedback from Learner Drivers to Driving Instructors, or visa versa;
  24. We may disclose personal information collected for purposes which are incidental to the sale and promotion of our Products to you;

  25. We use other companies, contractors or agents to provide services to you including:

    1. Delivery;
    2. Marketing;
    3. Communications;
    4. Legal services;
    5. Debt collection;
    6. Administration services;
    7. Customer services;
    8. Information technology providers;
    9. Credit card; or
    10. Other Payment Methods to conduct transactions;
      11. The third parties to whom we disclose personal information may be located within or outside Australia.

    26. Data Storage

  26. Your data is stored through the https://www.ezlicence.com.au data storage and databases; and
  27. Stripe stores any information relating to payments.

    28. Payment

  28. If you choose a direct payment gateway to complete your purchase, https://stripe.com/au stores your credit card data;

    1. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS);
    2. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction; and
    3. After that is complete, your purchase transaction information is deleted;
  29. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

    30. Third-Party Services

  30. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us;
  31. However, certain third-party service providers such as payment gateways and other payment transaction processors have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions;
  32. For these providers we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers;
  33. Certain providers may be located in or have facilities that are located outside of Australia on foreign servers. If you elect to proceed with a transaction that involves the services of a third-party service provider then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located;
  34. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act;
  35. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

    36. Third Party Websites

  36. When you click on links on our website, they may direct you away from our site;
  37. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements and terms and conditions prior to finalising any transaction.

    38. Security

  38. We take reasonable precautions to protect personal information and follow industry best practices to make sure it is not:

    1. Inappropriately lost;
    2. Misused;
    3. Accessed;
    4. Disclosed;
    5. Altered; or
    6. Destroyed;
  39. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption;
  40. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards;
  41. We will use our best endeavours to ensure the safety of your personal information. However, we cannot guarantee that our systems will not be compromised or interfered with by any third party. You acknowledge that by providing us with your personal information you do so at your own risk.

    42. Cookies

  42. EzLicence uses cookies in accordance with the Electronic Communications Act 1999 (Cth);

    1. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor;
    2. Cookies do no harm to your computer, consist only of text, cannot contain viruses and occupies virtually no space on your hard drive;
    3. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer;

  43. The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors.;

    1. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser;
    2. To use https://www.ezlicence.com.au without difficulty you need to have cookies enabled;

  44. The second type of cookie saves a file permanently on your computer;

    1. This type of cookie is used to track how visitors move around on the website;
    2. This is only used to offer visitors better services and support and the text files can be deleted;
    3. On this website we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors; and
    4. The information stored on your computer is only a unique number, without any connection to personal information;
  45. To opt-out of cookies, you can alter the settings on your internet browser to accept or reject a website from using cookies. This may affect functionality of the website; and
  46. Some third parties may use cookies and other technologies such as Facebook pixels. We recommend that you read their privacy policies or policies relating to the use of cookies and these other technologies.

    47. Marketing

  47. We have implemented the following marketing tools;

    1. Remarketing;
    2. Google display;
    3. Network impression reporting;
    4. Doubleclick campaign manager integration; and
    5. Google analytics demographic and interests reporting;
  48. Using the Ads Settings in google you many opt out of google analytics for display advertising and customize google display network ads;

  49. We reserve the right to use remarketing with google analytics to advertise online;

    1. Third-party vendors, including Google, may show you our ads on sites across the internet;
    2. EzLicence and third-party vendors, including Google use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on users past visits to our website;
    3. EzLicence and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to this site; and
    4. EzLicence collects data from Google's Interest-based advertising or 3rd-party audience data (such as age, gender, and interests) with Google Analytics.

    50. Changes To This Privacy Policy

  50. We reserve the right to modify this privacy policy at any time so please review it frequently;

    1. Changes and clarifications will take effect immediately upon their posting on the website;

    2. If we make material changes to this policy, we will notify you here that it has been updated so that you are aware of:

      1. What information we collect;
      2. How we use it; and
      3. Under what circumstances, if any, we use and/or disclose it;
  51. If our website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

    52. Questions and Contact Information

  52. If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at admin@ezlicence.com.au.